Return & Exchange Policy
Merchandise may be returned for a refund or exchange within 14 days of original purchase date. The following terms/conditions will apply:
- Item(s) must be in new and unused condition and must not have been washed or otherwise damaged.
- Item(s) must have been purchased directly from us, either online at shop.vh07v.com, or in person at one of our craft fair appearances. Returns/Exchanges from retail (or any other) outlet will not be accepted.
- Item(s) must be returned with a copy of your VH07V receipt or packing slip and any included gifts (if applicable).
- Shipping and handling charges are non-refundable.
- Returned merchandise is subject to inspection before issuing a refund or exchange.
- 10% restocking fee applies for all refunds.
- Exchanges are subject to a second shipping charge.
- Clearance items cannot be exchanged or refunded.
- Sale and Promo items cannot be exchanged or refunded at full price value.
- If a return invalidates a particular special or campaign that was used during the original order (e.g. The value of the return makes the required minimum for a "Free Shipping" special lower than the qualifying amount, etc.), any shipping charges will be deducted from the refund.
- If the return or exchange is a result of an error on our end (e.g. incorrect items/sizes in your order, etc.), please contact us here.
Ship all returns via US Postal Service with insurance and/or delivery confirmation to the address below (we are not responsible for any lost/damaged returns):
c/o ASAP Processing,
95-390 Kuahelani Ave Ste 3AC,
Mililani, HI 96789
Mahalo for your continued support. If you have any questions, please don't hesitate to contact us here.