FAQs - Frequently Asked Questions

Please see below for our most Frequently Asked Questions (FAQs).

  • Do you sell Gifts Cards?
  • How long will my shipment take to arrive?
    • For Standard (non-expedited) orders, Fulfillment typically pulls & processes orders in batches about 1-2 times per week, depending on load. Once processed, our system will automatically notify you - using the contact info you provided - with your tracking information (if applicable). Local (Hawaii) orders typically take a day or two through USPS from the time it is processed/sent. Mainland orders a few days more. Expedited orders are pulled and processed based on the type of shipping chosen by the customer. 
  • What is your return & exchange policy?
  • Can I pick up my order?
    • Not currently, but we are working on a brick and mortar location (hopefully opening in the Summer or Fall of 2020) where in store pickups will likely be an option.
  • Do you have a store?
    • Not yet, but as mentioned above, we are working on it and are hoping to be up and running some time in the Fall of 2020. We will be the anchor tenant at Omiyage Market & Gifts at Waimalu Shopping Center. Future address is 98-020 Kamehameha Hwy, #119E, Aiea, HI 96701.
  • Where can I buy your products in person?
    • There are a select number of retail locations from Hawaii, to the mainland, to Japan who carry a limited selection of our goods. This information list can be found on our "Where to Buy" page here.
  • When is your next pop-up?
    • In preparation of our retail store opening up, we will likely be scaling back on the amount of pop-up events we do, but will definitely still be doing a handful of our favorites, including more off island events. To see what we have on our schedule, see our "Where to Buy" page here or follow us on social media for all the latest.
  • Can you send my order to my hotel or BnB while in Hawaii?
    • Yes! At checkout, just use your BnB's or hotel's address as your shipping address and include a note that has the details of your stay duration and we will time the delivery of your goods to arrive during that window. For BnBs, please be sure to pay close attention to your tracking info and be sure you are at the home at the time of the delivery as we cannot control what happens to your package once it is left at the doorstep. For hotels, just check in with the front desk who will have your package ready for you.
  • What payment methods do you accept?
    • We accept AMEX, Apple Pay, Diners Club, Discover, Google Pay, JCB, MasterCard, Shop Pay & VISA.
  • What does VH07V mean?
    • In short, VH07V spells ALOHA upside down and is meant to be a daily reminder for us to keep ALOHA in our hearts. See the full meaning of VH07V here.
  • How can we get in touch with you?
    • The best way to reach us is through our online contact form here. We are also close to opening our first brick and mortar store location at Omiyage Market & Gifts at Waimalu Shopping Center at 98-020 Kamehameha Hwy, #119E, Aiea, HI 96701. Lastly, you can reach us via TXT or VM during HST at 801-508-4078.
  • Do you have a Fundraiser program?
    • Sorry, we have sunsetted our fundraiser program at this time.